📊 Call Center Analysis : 🔍 Dashboard Overview This Power BI dashboard visualizes call center metrics in an easy-to-digest format. Here’s a breakdown of what it covers: 📞 Key Metrics (Left Sidebar) Total Calls: 6,890 Calls Answered: 5,593 Calls Rejected: 1,297 Calls Resolved: 5,040 Unresolved Calls: 1,850 These KPIs immediately highlight the overall call traffic and service efficiency. 👥 Agent Performance ✅ Calls Answered vs Rejected by Agent This bar chart reveals how each agent handled their call volumes. For instance: Jim led with 743 calls answered and 181 rejected. Other agents like Becky and Joe followed closely in performance. 🌟 Agent Ratings The donut chart provides average agent ratings on a 5-star scale: Highest: Joe & Diane (3.47) Overall Average: 4.5 ⏱️ Response Speed The average speed of answer is 67.52 seconds . This KPI can be crucial for customer experience, showing how quickly customers are connected to a liv...